Gathering global user feedback to shape the next generation of Shelly products and services
Shelly, a leading provider of IoT solutions and smart building systems, has announced the launch of the Shelly Customer Satisfaction Survey 2026, an annual initiative designed to gather in-depth user feedback and support the continuous improvement of products, services, and overall user experience.
Survey Scope and Timeline
The survey will run from January 19 to February 8, 2026 and will be conducted entirely online. It includes 20 questions focused on product usage, satisfaction with features and services, and expectations for future development. A dedicated version of the questionnaire will also be available for users in the United States, ensuring market-specific insights.
Global Reach Through Digital Channels
The survey is open to all Shelly device users worldwide and will be accessible via the official Shelly website and the Shelly Smart Control App. This approach ensures broad participation and a representative overview of customer needs across Shelly’s global user base.
Incentives and Customer-Centric Focus
As a token of appreciation, participants who complete the survey will receive a 15% discount on a single purchase in Shelly’s online store, excluding “Works with Shelly” products and newly launched lines. With this initiative, Shelly once again demonstrates its commitment to customer-driven innovation, placing user feedback at the core of its future development strategy.
